Terms & Conditions
Yugen Surfboards ABN: 47 817 821 526 · Trading as: Yugen Surf · Last Updated: 9 October 2026
Welcome to Yugen Surf. These Terms and Conditions ("Terms") govern your use of our website located at yugen.surf (the "Site"), the creation of a user account, participation in our Progression Quiz, and the purchase of any products or services offered through the Site. By accessing the Site, creating an account, completing the Progression Quiz, or purchasing a product or service, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. About Us
Yugen Surfboards (ABN 47 817 821 526), trading as Yugen Surf ("we," "us," or "our"), is a sole trader business based in Sydney, NSW, Australia. We offer remote video analysis and progress check calls, a free self-guided progression plan, and made-to-order surfboards.
Contact: hello@yugen.surf
2. Eligibility
2.1. You must be at least 18 years of age to create an account or purchase products or services through the Site.
3. User Accounts
3.1. You may create an account on the Site to access certain features including booking, purchasing, and viewing your quiz results and progression plan.
3.2. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
3.3. We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently, in breach of these Terms, or for any unlawful purpose.
4. Progression Quiz
4.1. The Progression Quiz is a free tool designed to assess your current surf level and identify your primary limiter. It collects personal information including your name, email address, surfing experience, physical attributes, and self-assessed abilities.
4.2. Quiz results are generated by an automated scoring system and are indicative only. They do not constitute professional advice and should not be relied upon as a substitute for in-person assessment.
4.3. By completing the quiz and providing your email address, you consent to receiving your personalised results and being enrolled in our email program delivered via Klaviyo. You may unsubscribe at any time using the link in any email.
5. Remote Coaching
5.1. Services Offered. Remote Video Analysis uses your uploaded surf footage in a live video call to review your surfing and discuss an action plan. A Progress Check Call is a video call about your surfing and next priorities without footage. The details of each service are shown before purchase or booking.
5.2. Booking and Payment. Remote sessions are booked online. Payment is processed through Stripe; we do not store your card details. A purchased Video Analysis may be booked after checkout using the link in your confirmation.
5.3. Cancellations and Rescheduling. You may cancel or reschedule a booked remote session at least 24 hours before its scheduled start. A card-paid remote booking cancelled in time receives a full refund. For an urgent change within 24 hours, or help with a purchased Video Analysis that has not yet been booked, contact us at hello@yugen.surf.
5.4. Remote coaching does not include in-person instruction. Any exercises or techniques discussed are general guidance; you are responsible for deciding whether to practise them safely. Nothing in this clause limits your rights under the Australian Consumer Law.
6. Free 6-Week Progression Plan
6.1. Upon completing the Progression Quiz, you may receive a free 6-Week Progression Plan delivered via email. This is a self-guided educational program and is provided at no cost.
6.2. The program is general in nature and does not constitute personalised coaching advice. You participate in any suggested exercises or practice at your own risk.
6.3. By opting into this program, you consent to receiving the full email sequence. You may unsubscribe at any time.
7. Existing Purchases of Discontinued Services
7.1. We no longer accept new purchases of in-person coaching sessions or coaching credit packs. If you purchased a service or credits before they were discontinued, the terms that applied to your purchase and your statutory rights continue to apply. Contact hello@yugen.surf for help with an existing booking, credit balance, cancellation or refund.
8. Made-to-Order Surfboards
8.1. Standard Models. You can select a published model and standard size and pay for it directly through checkout. Each board is made to order with the details you select; it is not held in stock.
8.2. Bespoke Design Session. A one-on-one Design Session costs $150.00 AUD. This fee is credited toward your board if you proceed. If you cancel at least 24 hours before the session, we will refund it in full. The fee is retained for a later cancellation, a missed session, or a completed session. If we cancel the session, you may choose a full refund or rescheduling.
8.3. Board Payment and Production. For a bespoke board, you approve the specification and quote after your Design Session and pay the quoted balance before production starts. For a standard model, payment is made at checkout. A board is typically ready about six weeks after board payment, unless we give you a different estimate before payment. This is an estimate; delivery time is additional.
8.4. Changes, Cancellations and Returns. A standard board order is final when payment is completed for the model, size and options selected. A bespoke board order is final when its approved quote is paid. We do not offer changes, cancellations or returns for change of mind after board payment. Nothing in this clause limits your rights or remedies under the Australian Consumer Law.
8.5. Collection and Delivery. Collection from Caringbah is free by appointment. Delivery anywhere in Australia costs $99.00 AUD per shortboard or hybrid, or $149.00 AUD per midlength or longboard, including packing. The delivery charge is confirmed and paid with the board order at checkout. International delivery requires an individual quote agreed before board payment. Delivery time is additional to the production estimate.
8.6. Manufacturing Warranty. We provide a 30-day warranty against manufacturing defects from the date of delivery or collection. This express warranty is in addition to, and does not limit, your rights under the Australian Consumer Law, which may apply beyond 30 days. It does not cover damage from misuse, impact, heat exposure, improper storage, or normal wear and tear. To make a claim, email hello@yugen.surf with your invoice and photos of the issue.
9. Refund Policy Summary
| Product | Refund Policy |
|---|---|
| Free 6-Week Plan | Not applicable (free) |
| Booked Remote Session | Full refund for a card-paid booking cancelled at least 24 hours before the scheduled start. Contact us about urgent changes or an unbooked Video Analysis purchase. |
| Existing Purchase of a Discontinued Service | The terms that applied at purchase and your statutory rights continue to apply; contact us for help. |
| Bespoke Design Session ($150) | Full refund for cancellation at least 24 hours before the session; fee retained for later cancellation, missed or completed session. If Yugen cancels, choose a refund or rescheduling. |
| Standard Made-to-Order Surfboard | Order final on board payment; no change-of-mind cancellation or return. Australian Consumer Law rights remain. |
| Bespoke Surfboard | Order final when the approved quote is paid; no change-of-mind cancellation or return. Australian Consumer Law rights remain. |
10. Australian Consumer Law
10.1. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.
11. Limitation of Liability
11.1. To the maximum extent permitted by law and subject to clause 10, our total aggregate liability to you for all claims arising out of or in connection with these Terms, the Site, and our services shall not exceed the total amount paid by you to us in the 12 months preceding the claim.
11.2. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, however caused.
11.3. We are not liable for any injury, loss, or damage arising from your participation in self-directed activities (including but not limited to practicing techniques shown in the 6-Week Progression Plan, remote coaching recommendations, or any content published on the Site or via email).
12. Intellectual Property
12.1. All content on the Site — including text, graphics, logos, images, video, audio, quiz questions, scoring methodologies, and software — is the property of Yugen Surfboards (trading as Yugen Surf) or its licensors and is protected by Australian and international copyright law.
12.2. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.
13. Website Use
13.1. You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site.
13.2. You must not attempt to gain unauthorised access to any part of the Site, user accounts, or our systems.
13.3. We reserve the right to refuse service to anyone for any reason at any time.
14. Dispute Resolution
14.1. If you have a complaint or dispute, please contact us at hello@yugen.surf. We will endeavour to resolve your concern within 14 business days.
14.2. If a dispute cannot be resolved informally, the parties agree to attempt mediation before commencing any legal proceedings. Mediation shall be conducted in Sydney, NSW, in accordance with the mediation rules of the Resolution Institute.
14.3. These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
15. Changes to These Terms
15.1. We may update these Terms from time to time by posting the revised version on the Site with a new "Last Updated" date. Your continued use of the Site after any changes constitutes acceptance of the updated Terms.
15.2. For material changes that affect your existing rights or obligations, we will endeavour to provide reasonable notice via email.